Terms of Service

Last updated: 21 May 2026

These Terms of Service (“Terms”) form a binding agreement between CrazyLing AI Agency Pty Ltd (ABN 20 667 840 860, “CrazyLing”, “we”, “us”, “our”) and the person or entity accessing or using the CrazyLing Continuum platform (“you”, “your”, or “Customer”).

By creating an account, accessing, or using the Service, you accept these Terms. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and references to “you” mean that organisation.

1. Definitions

• Service — the CrazyLing Continuum platform, including the web application, APIs, agent runtimes, connectors, documentation, and any related services we provide.
• Authorised User — an individual you authorise to access the Service under your account.
• Customer Data — any data, content, or material submitted to the Service by you or an Authorised User, including skills, workflows, prompts, connector configurations, deliverables, and agent memories.
• Output — any response, content, or material generated by the Service in response to Customer Data.
• Order — the subscription plan, online order form, or written order under which you purchase the Service.

2. The Service

The Service enables organisations to configure and operate Claude-powered AI agent workflows, including the ability to connect external systems, store reusable skills and deliverables, and execute tasks in managed agent runtimes.

We may modify, enhance, or discontinue features of the Service from time to time. We will not make material reductions in functionality during a paid subscription term without providing reasonable notice.

3. Accounts and eligibility

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of registration information, for keeping credentials secure, and for all activity that occurs under your account. You must notify us promptly of any unauthorised use of your account.

4. Subscriptions, fees, and taxes

Fees are payable in accordance with the Order. Unless otherwise stated, fees are quoted in Australian dollars, are non-refundable, and exclude taxes. Subscriptions renew automatically for successive terms equal to the initial term unless cancelled before the renewal date. We may adjust pricing for the next renewal term with at least 30 days’ notice.

You are responsible for all applicable taxes, levies, and duties associated with your purchase, other than taxes on our net income.

5. Trials and beta features

Free trials and features designated as “beta”, “preview”, or similar are provided without warranty, may be changed or withdrawn at any time, and may have separate or additional terms. To the extent permitted by law, such features are excluded from any service level commitment.

6. Acceptable use

You must not, and must not allow any Authorised User or third party to:

• use the Service in breach of applicable laws or third-party rights;
• submit content that is unlawful, infringing, defamatory, harassing, or otherwise objectionable;
• attempt to circumvent usage limits, security controls, authentication, or rate limiting;
• reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent permitted by mandatory law;
• use the Service to build a competing product or to benchmark its performance for competitive purposes without our prior written consent;
• use the Service to generate, distribute, or facilitate malware, phishing, spam, or other malicious activity; or
• use the Service to make automated decisions about individuals that produce legal or similarly significant effects without appropriate human oversight.

We may suspend access to the Service if we reasonably believe your use poses a security risk, violates law, or breaches these Terms. We will use reasonable efforts to notify you in advance.

7. Customer Data and Output

As between you and us, you retain all right, title, and interest in Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data solely to the extent necessary to provide and support the Service, to maintain security, and to comply with our legal obligations.

Subject to your compliance with these Terms and applicable law, you own Output generated for you through the Service. You are responsible for evaluating Output before relying on it. The Service may use third-party AI providers, and similar inputs may produce similar Output for other customers; we make no claim of ownership over generic, non-distinctive Output.

You represent and warrant that:

• you have all rights, consents, and authorisations needed to submit Customer Data to the Service; and
• your use of the Service and any Output complies with applicable law, including privacy, intellectual property, export control, and consumer protection laws.

8. Third-party services and connectors

The Service allows you to connect to third-party services through connectors, webhooks, and APIs. Your use of those services is governed by the relevant third-party terms, and we are not responsible for their availability, content, or performance. You authorise us to access and exchange data with those services on your behalf as configured by you.

9. Privacy and Data Processing Addendum

Our handling of personal information is described in our Privacy Policy. Where we process personal information on your behalf, our Data Processing Addendum (DPA) applies and is incorporated into these Terms by reference for any Customer that requests it. A current copy of the DPA, including sub-processor information, is available on request from privacy@crazyling.ai.

10. Confidentiality

Each party may receive confidential information of the other. The receiving party will use the disclosing party’s confidential information only to perform under these Terms, protect it with at least the same degree of care it uses for its own confidential information (and no less than a reasonable standard), and disclose it only to personnel and contractors who need to know and are bound by equivalent obligations. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known prior to disclosure, is independently developed, or is rightfully obtained from a third party.

11. Intellectual property

As between the parties, we own all right, title, and interest in the Service, including all related software, models, designs, documentation, and improvements. No rights are granted to you except those expressly set out in these Terms. You may submit feedback or suggestions about the Service, and you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction.

12. Term, suspension, and termination

These Terms apply for as long as you have an account or active subscription. Either party may terminate for cause if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice. We may terminate or suspend the Service immediately if required by law, in response to a security incident, or if you fail to pay fees when due.

On termination, your right to access the Service ends. We will make Customer Data available for export for a reasonable period (and no less than 30 days) after termination, except where prohibited by law, after which we may delete Customer Data in accordance with our standard retention practices.

13. Service availability

We will use commercially reasonable efforts to make the Service available, subject to scheduled maintenance, emergency maintenance, and matters outside our reasonable control. Where a separate Service Level Agreement applies under your Order, the remedies in that SLA are your exclusive remedies for unavailability of the Service.

14. Warranties and consumer rights

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all warranties, conditions, and representations, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable law that cannot be excluded. Where our liability for breach of a non-excludable guarantee can be limited, our liability is limited, at our option, to the re-supply of the Service or the cost of re-supplying the Service.

Output generated by AI systems may be inaccurate, incomplete, or unsuitable for your particular purpose. You should review and verify Output before relying on it for any decision with legal, financial, medical, safety, or similarly significant consequences.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, goodwill, anticipated savings, or data, arising out of or in connection with these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or in connection with these Terms is limited to the fees paid or payable by you to us under the applicable Order in the twelve (12) months preceding the event giving rise to the liability.

These limitations do not apply to your obligation to pay fees, to either party’s indemnification obligations, or to any liability that cannot be excluded or limited by law.

16. Indemnification

You will defend, indemnify, and hold harmless CrazyLing and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) Customer Data, (b) your use of the Service in breach of these Terms or applicable law, or (c) your breach of any representation or warranty in these Terms.

We will defend you against any third-party claim that your authorised use of the Service infringes that third party’s intellectual property rights, and we will pay damages finally awarded against you (or settlement amounts agreed by us) for such claim, provided that you promptly notify us of the claim, give us sole control of the defence and settlement, and cooperate with us at our expense.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will provide reasonable notice through the Service or by email. Changes take effect on the date stated in the notice, and your continued use of the Service after that date constitutes acceptance of the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the State of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them in respect of any dispute arising out of or in connection with these Terms, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction.

Before commencing court proceedings (other than for urgent relief), the parties will use good-faith efforts to resolve any dispute through senior management discussions for a period of at least 30 days.

19. General

• Entire agreement. These Terms, together with any applicable Order and the Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements on the subject matter.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Severability. If any provision is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Failure to enforce any provision is not a waiver of that provision.
• Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control.
• Independent contractors. The parties are independent contractors. These Terms do not create any partnership, agency, joint venture, or employment relationship.
• Notices. Legal notices to CrazyLing must be sent to legal@crazyling.ai. We may send notices to you using the contact details associated with your account.

20. Contact

Questions about these Terms can be sent to legal@crazyling.ai.

CrazyLing AI Agency Pty Ltd
ABN 20 667 840 860
Unit 2, 43 Township Drive, Burleigh Heads QLD 4220, Australia